We are so excited for everyone to immerse themselves in camp life at Pine Cove through our CampLife App! We want you to have the best experience possible.
Have questions about getting started? We’ve got you covered. We’re here to help you troubleshoot any problems you might have, and get you on your way to following along with your camper’s Pine Cove experience!
Where can I download the app?
How do I log in?
You’ll use your Pine Cove registration account– the one you used to sign up your child for camp. Can’t remember your password? Don’t worry, we’ll send it to you. Just click here!
Don’t have an account? You can follow a camper’s feed by asking them for an invite, which will walk you through creating an account.
How do I follow a camp session?
Once logged-in you can manually follow any camp session you’d like. Just go to “Settings” (the three little dots), click “Follow Camp Sessions,” and then pick the camp, followed by the week. Then click “done” because you’re DONE!
What are these arrow things on the left?
Those are happy little pine trees, and clicking on them will take you to your home feed! (Or camp feed, if you will. Because camp has trees.) This is your home base, and we’ll put all of the new photos and content right here in this feed!
These little trees just became your new best friends. Hi, trees!
How do tagged photos work?
Short answer: All campers will be wearing super cool wristbands that contain an RFID chip. We’ll be able to scan their bands and link the campers to pictures we’ve taken of them.
Long answer: …Actually it’s a little complicated and technical. We don’t really have enough room here to get into it.
Just know that the whole process is really slick and really awesome, and that while not every photo of your camper will be tagged, several of them will! And that’s pretty cool.
Hold up: RFID chips? Are you tracking my child?
No, not at all. We’re actually just using the RFID (Radio-frequency identification) chips to link your camper to their pictures, and to allow them to easily make purchases in the camp store just by swiping their wrist band. We can’t get any other information from the bands.
If you’re “tagging” my child in pictures, does that mean anyone can see their name?
Just like always, pictures of all campers will be viewable by anyone, but only you as their parent will be able to see their tag. No one else will be able to see their name or anything else about them.
Can parents tag their own campers?
New for this summer: parents can tag their own campers in photo galleries and videos. We will of course continue to send you individual tagged photos of your child at camp, but often the daily photo galleries will contain pictures of your child where we did not get a chance to tag them. Now you can tag your child in gallery photos, which will move those photos to the beginning of the gallery the next time you open it. As an added benefit, tagging a photo in a gallery means that gallery will show up if you search your feed for Tagged Photos.
How do I use the tagging feature?
While viewing a photo, tap the photo once to bring up the tag icon in the bottom left. Tap this icon and you can choose which of your campers are in the photo. When you see your camper’s name appear below the photo they are now tagged. You can also repeat the process to remove a tag.
Oh, and by the way, tags are private. No one else will see your child’s name or the tags you create on gallery photos or videos.
There are pictures showing up in the app tagged as my child, but that’s totally not my kid.
Honestly? Your child might have switched wrist bands with a friend. And that’s who you’re seeing. We’re really trying our best to make sure this doesn’t happen, but…kids. You know how it is. Contact us to let us know and we’ll get the right bands back on the right kids.
How do I share this cool photo of my camper on social media?
Select the picture that you would like to share, then click the little box with the arrow pointing up in the top right corner of the screen. From there you’ll see a variety of apps to which you can share the photo. Bonus: this also works for videos, blogs, audio, and even camper mail!
Wait, camper mail? Please explain.
Camper mail is available for all overnight youth campers. Twice a week you can send your camper a digital letter that we will then print out and hand to your camper. In addition, your camper will be able to write a letter to you in their own handwriting, and we will send you a virtual copy of the note your camper sent you, and it will show up right in the app! How cool is that?
What’s that little blue “1” over the box icon?
It means you have mail from your overnight camper! They can send you two letters in the app per week, one on Wednesday and one on Friday. Of course, they can send you as many letters as they want through “snail mail,” just like always! If you don’t receive digital mail from your camper, keep in mind that your camper may have chosen not to write anything. So encourage them before they leave for camp to be sure to write you!
It’s not letting me send my camper a letter! Why not?
There’s a few reasons this might be happening. First: you can only send your camper two digital letters per week through the app, once on Tuesday and again on Thursday. So if the option to send a letter is greyed out, it could mean that it’s past the deadline, which is at 10am Tuesday and Thursday. Also, if you decide you want to edit a letter, you may do so by viewing the letter and then tapping ‘Edit’ in the top right corner. Any edits must be completed and saved before the 10am cutoff or the previous version of your letter will be sent to your camper.
Okay, my camper just sent me a HILARIOUS letter. It’s so cute. Can I share it on Facebook?
Absolutely! We’ve enabled social sharing for any and all content that you might want to share on Facebook, Twitter, etc. So when your camper draws a stick figure of themselves on the blob and sends it to you, you will now be able to quickly and easily share that photo on social media! This also goes for photos, blog posts, videos, and other app content, so share away!
I really want to share all this with my sister who lives in Florida. And also my former college roommate. And my mother-in-law. Is that cool?
That is very cool. In fact, we made a special feature just for this occasion! You can invite people to follow your camper’s feed! You will control exactly who gets to see the photos, articles, and other fun content on the app. Just send them a code that they’ll enter once they download the app, and they’ll be good to go!
Actually I changed my mind. I invited someone to follow my child’s feed, but I’d like for them not to be able to see their pictures anymore. Can I un-invite them?
Yes, you can. Head back to the “Invite Others” screen and select the person you’d like to uninvite. You’re now on a screen that says “View Follower.” At the bottom you’ll see a “Remove Access” button. Click on that and they will no longer have access to your camper’s feed.
Can I put money in my camper’s store account through the app?
Absolutely! Just click on the $ icon at the bottom of your screen and you’ll be able to add funds to your camper’s account. You can add money to your camper’s account at any point during the week, right up until Friday morning, as many times as you would like.
Will I be able to see exactly what my camper is buying in the camp store during the week?
No, we do not log what campers buy while at Pine Cove. You’ll just have to wait for them to tell you!
What if my camper starts running out of camp store money?
When your camper’s account dips below $5, you will see a red notification badge on the camp store icon in the app navigation. Then you can decide if you’d like to add more funds to their account.
How do I search my feed?
When viewing your feed you can tap “Search” in the top-right corner. From this screen you can choose to see content for specific campers and only certain types of posts. For example, if you want to see just pictures of your child. Tap on “Search” and tap the “Tagged Photos” option under CATEGORIES. When you hit “Apply Search” your feed will reload with just Tagged Photos of your campers. The search will stay active until you clear it (or after 24 hours).